We were recommended Jade Flooring by a friend. We got an estimate from him that was much less expensive than two other bids we received. I wondered if it could be too good to be true, but trusted our friend who referred us. After our initial estimate, I waited almost 8 months to come up with the money and then changed my mind on the original floor I received an estimate for. Wade was really patient with me and came to my home again with flooring samples and started the process over. We accepted the estimate this time and within two weeks, we had a crew here to install our floors. Wade was willing to work with us on how much demolition we decided to do on our own and subtracted that from the estimate. The crew did a great job and were very professional. After they were finished, we found a small problem and they came back promptly and fixed it beautifully. I would highly recommend Jade Floors!
Tamara Burnside – Fort Collins
Jade Floors did a good job in our house. Wade & Jodi were great to work with real professional. We had 3 men work all day long to install floor. Floors look wonderful. Thanks.
Douglas & Joan – Fort Collins Co.
Jade’s contractor Nathan just completed the refinishing of a hardwood kitchen floor in our new home. Every bit of the process went as expected and we now have what looks like a brand new floor. Beautiful job. Wade and Joni and their crews are dependable and do very professional work.
Mike and Diane – Fort Collins, CO
Jade Floors did an outstanding job putting down hardwood in our living room, hallway and dining room. They delivered on everything they promised and completed the job in two days–as promised. Emmanuel and his crew are tremendous workers, and also exemplified outstanding attitudes in all our interactions. They cleaned up at the end of their work days, and were a pleasure to work with. In my conversations with Wade and Jodi, they were polite, professional and very informative–consequently, there were no surprises! I recommend Jade Floors with absolutely NO Reservations!!
John Walls – Nunn, Colorado
I am happy to say that the floors are in and they look amazing. I did not realize that Wade would not be involved in the installation. So, that was a bit of a surprise. Dino and his crew did a good job. Communication broke down a few times but Wade and Jodi and Dino helped get things back on track and were very responsive to issues that arose. Our install was a bit more complex than most and so it did take a few extra days to complete the job. My only comment is that it is best if you do not try to stay in the house….it is just too messy. Wade suggested we could stay in the house the entire time but with dogs….that was just not possible. I would recommend this company to anyone who values customer care, the meaning of a handshake, and the long lasting beauty of real wood floors.
Carrie Pinsky – Fort Collins
Wade from Jade gave us a quote on replacing carpet on our stairs with hardwood. We decided to do it and Jade was on top of all the details, making sure we knew when the wood would be delivered, what to do before the installers got there and how to take care of the floors after install. The installers arrived promptly and got right to work. We knew that the job would be dusty but the guys kept the mess to a minimum. As much work as possible was done outdoors. Couldn’t believe that they were done before 3pm. Stairs look great and match our original wood floors. Recommend Jade highly.
Sheila Dielman – Fort Collins, Colorado
From start to finish it was a great experience. Wade came out quoted our job, got us the quote promptly and Jodi followed up. Even when I was delayed in responding to the scheduling she offered solutions to make it even easier to make a decision on my end. Alex came and did the work and was the utmost professional. You could tell he took great pride in what he did. He walked me through the entire process and would check in with me to let me know the next steps. He also made sure that he protected the rest of the house from the work he was doing, so we basically have zero clean up to do post sanding, staining and sealing the floors. I would definitely use Jade Floors again as I am super pleased with the results as well as the level of professionalism.
Heather Corvey – Fort Collins, Colorado
Our home was built in 1979 and we moved in five years ago. It was our dream to replace the carpet in the
upper level of the home with hardwood. Finally, in the summer of 2014 we decided to go for it. We interviewed numerous flooring specialists, including Jade Flooring. Without question, Wade (Jade Flooring) offered us the best deal price and product wise. In addition, he is very knowledgeable about wood flooring, having been in the business many years.
The installation was scheduled and the crew started on time. They completed the job after 7 days (including installing two sets of stairs). They were professional in every way. The slate installation was quick and professional as well.
Wade and Jodi communicated with us through every step of the process. This was greatly appreciated because it was a big commitment for us and we didn’t know what to expect.
Of all the contractors that bid on our job, only Jade was able to provide a quality product within our budget. They did it on time and with professionalism. They are honest and hardworking and we would recommend them to anyone.
Sandy Womble – Loveland, CO
They were very thorough and efficient. They took great care in honoring our wishes about sealing off the old pet stains in the plywood flooring before laying down the new carpet. We will definitely hire them again when it is time to replace all of the carpet in the rest of our house.
Valerie Yoh – Fort Collins, CO
It went great! We have had so many problems with contractors over the years that I just expect things to go wrong anymore. Jade was such a pleasant surprise. They came in on schedule, did a great job and finished on schedule and on budget. What more could you ask for?
Steve Jackson – Fort Collins, Colorado
The floors ended up OK, but the experience of having them installed was not. We hired them because they promised to send enough workers to get the job done in one week. Instead, the majority of the job was done by one person over the course of three months. The one day that a full crew came to the house, they were so incompetent that they nailed the trap door to our crawl space shut and we had to wait another two weeks for that to be redone. They also never sent a final invoice or let me know they were going to run the balance from my checking account before they did so and I had to pay an overdraft fee.
Justin Fields – Fort Collins, Colorado
Dear customer, we are sorry this was a bad experience for you.
Yes you are right on what you said and as readers can see by reading all of our A rated reviews on Angie’s List we strive very hard to take excellent care of our customers. Having said that, please let us explain the reasoning for each point you listed.
Your job took 3 months for three reasons…
1. You ordered a rare wood that came from China which needed to acclimate in your home for over two months before we could begin the installation. That was 2 out of the three months.
2. The most important reason for the delay is the day our install crew showed up as scheduled you were not ready for them.
Our installation notes that we sent you on 6/21/14 stated that homeowners are responsible for moving all personal items and electronics and our installers will move heavy furniture.
You had them leave the job site the morning of the install because there were too many personal belongings as well as a fish tank that had not been moved. You told them you would get someone else to do the job because you had to leave for work.
You had stated you would get someone else to do the install but then contacted us again four days later. Even though you were not ready as scheduled, we still did our very best to accommodate you. We explained this would now take twice as long because of having to pull installers in from other jobs. You agreed it would not be a problem. Even with all the rescheduling the total number of days we had installers on your job was 18 days, not three months.
3. The last reason why this job took extra time, was because you added an additional 400 feet of vinyl for your kitchen, bathrooms and laundry which took two weeks to receive the product.
Yes the trap door was installed too tight which required us shaving the door down 1/16 of an inch. We ordered more wood in case we had to rebuild the door but ended up not needing it.
Running your final bill…
The last day my installer asked you if there was anything else that could be done and your reply was no, everything looks great, thanks.
Your balance was ran the same day as per the contract you returned to us on 4/30/2014 giving us permission to run the balance due the day the job was done. This was probably something you had just forgotten.
Again, we are sorry this was a bad experience for you, we truly feel we tried our best to accommodate you with the changes you made throughout this process. We installed $700 worth of base for you at no additional charge as a gift to you but if this overdraft fee is upsetting to you please send us the copy of it and we will gladly reimburse you for it.
Thanks again for your business, we do appreciate you as a customer and think your floors turned out great.
Wade came out for an estimate on the day we called. Since he works out of his van (instead of a storefront), he brought the samples to us and spent a fair amount of time answering all our questions and explaining the process. We did not call back with our decision for about 8 days, but there was no pressure whatsoever. Once we agreed to move forward, he & his wife set up delivery times and a set schedule. This was followed with no glitches at all, and they even finished early. They left the job site very clean (considering that any wood project is going to be dusty) and put the heavy furniture back in place for me. They also promised to return if we found any problems. Considering the way they handled the entire project, I have no doubts that they will follow through if we need anything further. All of the workers have been very polite and easy to talk with, and they went the extra mile in all instances. The finished project is beautiful! My husband has said repeatedly, “If I were trying to do this, the house would have been under construction for 2 months.” They took 4-1/2 days.
Linda Shoemate – Windsor, Colorado
Although the crew was pretty booked, they fit me in for this small job right away. It makes a huge difference to have the carpets taut and not sagging, and the price was very reasonable. House was clean when they left.
Anne Merrow – Fort Collins, Colorado
Very nice people, I enjoyed working with them. Prompt service, excellent communication. Very satisfied with their work.
Laurie Wild – Severance, Colorado
Wade’s pricing was fantastic the great attitude. the installers did a fantastic job and very friendly on time very professional and polite. I would use them again . Thankyou so much Jade floors.
Maurice Thibeault – Loveland, Colorado
Jade Floors was an awesome company to work with! We needed to replace our worn and tired carpet in our home and after researching Angie’s List we found Jade Floors. Wade and Jodi, the owners of Jade Floors were honest and true to their word throughout the entire process. Wade came to our home, measured the floors and provided us with a very reasonable estimate which stayed true, no hidden costs or extras. The installers did an excellent job and were extremely professional and considerate. Jade Floors is a top notch carpet installation company! We love our new carpet!
Tim Michaud – Loveland, Colorado
It went fairly well there was a little problem with timing as the job was started the week before Christmas. I had said I would like it done before the company we were expecting came but that it wasn’t necessary. Jodi (Wade’s wife) thought they could do it. It would be tight but she thought it would work.. Our company was expected to arrive on the 23rd. It was my daughter and her family and they were spending the holidays with us. The work began after the wood had been left at the house for the required amount of time everything was going well until Friday afternoon. I had gone shopping and returned home to see that the floor was not extended uniformly from the entry way through the rest of the house but there was a strip placed between the exiting floor and the hallway. The main foreman, Chad, explained that this was necessary since he started at the dining room and could not lattice the other area in without tearing out the entry floor. I was very disappointed as Wade, the owner and I had discussed all this and agreed fingering thee existing floor boards into the new floor boards was the only real nice way to finish. I was extremely disappointed and did not realize this was going to be the finished look. I was grateful I got home before too much of the work had been done.. Chad called Wade about the confusion. Wade explained that he would have to find more wood in order to complete the work. This put us off schedule. we had to wait for the additional wood and also the work which had begun on the hallway need to be torn out. As it turned out the floor was finished on the day the company came however my daughter and family had to stay somewhere else for the night as the flour needed time to dry. Chad and his partner did work late into the night and came and extra day to finish. We spent the weekend in Eastern CO with another daughter. The floor is beautiful I did have to do some touch up work on the trim around the floor. I was grateful for all the extra effort that was done and pleased with the results.
Betty Feldman – Wellington, CO
Very professional. ..did great work.
Hope Bowland – Greeley, Colorado
Carpeted room. Very prompt, competent service. Pleasant folks to work with.
Virginia Slauson – Fort Collins, Colorado
Jade floors was very good to work with. They were very responsive with our request for an estimate. Wade came out on a Sunday. They answered all of our questions and were very helpful. Deron was our installer. He also was very responsive to questions and concerns.
The only issue was that we were initially told that the floors would take a week to install, but because of being short of some materials and some miscommunication, it actually took two weeks for the project to be finished.
Though it took a bit longer than planned, the floors look beautiful and we know that we can contact Jade if we have any issues come up in the future.
Margaret Buhler – Fort Collins, Colorado
Everything went well until the final stages. First, we had to put up plastic in the house ourselves to mitigate dust in the house. I would have expected that they would have thought of that. Then the worker applied absolutely no stain before putting down the finish, even though we asked to match the first floor hardwood. The stairs were a completely different color than the first floor, which the stairs abutted. Wade came over, agreed and had the worker re-sand the entire installation, stain and refinish. The worker actually would drop off a third young man over to help sand so he could do other work. The attention to detail was terrible. Once the stain and finish was applied, we could see that several small areas were missed because the stain did not take to the wood. This left white spots. Also, the stain was still lighter than the first floor. We were told that it would darken, but after about a year, we are still not satisfied. We certainly don’t want them back, ever.
Ed Peyronnin – Fort Collins, Colorado
Company Response: Yes we remember your job very well and the difficulty of getting the stair wood to accept the stain. Most wood will amber over a period of time but if yours still has not then we will gladly come in and completely re-sand and refinish the staircase and hallway for you at no charge.
We sincerely apologize for the unprofessional behavior of the installer who was on your job and guarantee that we will not let that happen again. At the time we had employees instead of subcontractors working for us. We have realized what a tremendous difference there is between employees and our current installers who are all self-employed 15 year flooring veterans who are extremely professional. There tends to be a much higher work ethic when they know their name and reputation is also riding on the job and not just Jade Floors. We are extremely pleased with our current flooring team and think you will be as well.
Please give us the opportunity to re do this floor for you; we strive very hard to make sure all our customers are extremely happy with their floors and take full responsibility when they are not. Wade will contact you personally to see if you will consider our offer of re doing your floors for you at no charge. Thanks for the input and review, we continue to learn and get better by each mistake our company has made.
Jade Floors is locally owned by Wade and his wife Jodi. Wade is the person who comes to your house and provides the cost estimate and assessment of what you need. He is very experienced and knowledgeable, which is was very beneficial when it came time for us to make decisions regarding our carpet and hardwood floors. Wade provided critical and important suggestions that were not provided by the other companies during our estimates. Jade Floors provides you with what you don’t get when you go to the big box stores like Home Depot—I know, I’ve been there and done that, and have not been satisfied. Jade Floors not only providing us with expert advise, but a great price as well–Jade Floors come in the lowest of all our estimates. Wade was very responsive and timely when he was needed or there was an issue. Jade Floors went beyond what was expected and exceeded expectations. The quality of the work was excellent and Wade stood behind all work and processes 100%. We were really amazed with the care, attention to detail, and skill of the carpet installers. I have had a number of carpet installs and these guys were the best by far. If you are looking for a company you can trust, that will provide excellent quality work, and give you the best price look no further.
Michael Ramsay – Fort Collins, CO
Great. I had them do my living room and dining Room in November and liked them enough to hire them again.
Ann-Marie Bowman – Fort Collins, CO
Jade floors has done work for us a couple of times and I wouldn’t hesitate to call them back. They do quality work, are very professional, and are pleasant to work with.
Patrick Fox – Fort Collins
Great customer service. Wade does not “nickel and dime” on estimates. One price included everything we needed and was very competitive. Installation contractor Chad did an excellent job on installation. Was responsive and came back and fixed a few minor imperfections. Overall a great company to do business with. We will be hiring them again when carpet is needed upstairs!
Forrest Orswell – Fort Collins, CO
Carpet in basement needed stretching in 3 different areas. Threshold between basement living room and stair landing at bottom of stairway leading to basement had was coming apart. When Wade came over to give us an estimate he immediately realized that when our new carpet from our upper level was installed they did not remove the threshold of the original carpet so we had 3 different pieces of carpet there. The new brown stairway landing carpet, a half inch of the original beige stairway carpet still on the threshold, and the beige basement carpet. Everything now looks great and done for an very reasonable cost. When we replace any more flooring these are the first people I will contact. All work was done to perfection. If they can make carpet repairs look as good as new, I can only imagine how excellent their new installation work will be.
Joe Machala – Fort Collins
I called Jade Floors in a pinch and on a tight time frame. Jodi answered immediately and her husband Wade came out to our house in a timely manner. We had a room that needed to be finished and a threshold that needed to be completed. Jodi set up an appointment for an installer to come and do the job for us at a very fair price. Even though we didn’t purchase the carpet from them, Jodi and Wade were willing to work with us to get this done. We appreciated their flexibility to work with us and our unusual circumstances. We will definitely use them in the future and refer them to our family and friends.
Julie Bartz – Loveland, Colorado
Replaced one room carpet (they provided carpet and pad). tore out linoleum and replaced with laminate that I provided. install went well. Only had a small hiccup with the amount of trim needed, easy fix with a trip to the hardware store. I wish I had viewed the carpet before install as the color is darker than the rest of the house. We decided since it was a playroom for the kids, that the carpet would again be replaced at a later date so we chose not to hassle with finding a closer match.
Christopher Jackson – Greeley, CO
They did a beautiful job and were very reasonably priced. If I had known what the difference in price was going to be for adding my kitchen onto the job, I would have had them do that too, instead of having someone put vinyl in. Next time. The refinished floor in the hallway really had to be seen both before and afterward to be able to appreciate it. I was going to tear it out and start with a new floor, but Wade looked at it and said that it could be repaired and refinished at about half the cost. He was right, and it looks beautiful. Wade or his wife Jodi always returned our calls quickly, and worked with us in a very tight time frame to install and finish the floors. We had a wedding coming to our house, and they only had a week to do everything. They re-arranged their schedule and squeezed us in, and we were very happy with the result. I would recommend them highly. I gave them just slightly less than a perfect score because they seemed so busy that we thought they might be too busy to complete on time. There was an minor instance where it was difficult to get the materials exactly when they needed them, causing a slight delay. At the time, I was concerned that they wouldn’t be able to finish on time, but they worked late into the evening and did exactly what they said they would do. One additional plus was that they always cleaned up the work area after finishing for the evening. My house was left in super-clean condition and almost dustless (wonderful high-tech finishing equipment). Very friendly and knowledgeable staff who advised us about certain things that we should want in a good floor. They were right and the results were beautiful. I would use them again without hesitation. Really good people. Worth checking with them before you choose a contractor.
Daniel Payton – Fort Collins, Colorado
Overall this went very well. I had put off replacing the worn out office carpeting mostly because I dreaded having to face the decisions – and cost – related to the project. I finally got around to checking Angie’s list, called Jade Floors, and Wade came to my office the next day. He brought samples, explained my options for commercial carpeting, gave me a few hours to confer with my office mates, and returned later in the day to give me an estimate and retrieve his samples. He assured me they could install on a weekend when no one would need to use the building and they would move the heavy furniture; all I had to do was move the small loose stuff and any electronic equipment and be available to let them in the building. By the end of the day I was wondering why I had put this off for so long. Within the next few days we had an installation date set for three weeks out, partly to accommodate my own travel schedule.
The installation took longer than anticipated, but they completed the job early Monday before the first meeting was scheduled in the building. My concerns about the timing were completely addressed. The installers took responsibility for the delays and were responsive to my concerns that the building be usable by noon on Monday. I am pleased with the carpet, the installation, and the price and have every intention of using them to refinish the wood floor in the entry hall next spring.
Bonnie Shetler – Fort Collins, CO
Jodi and Wade did a great job for me and I plan to use them again when I do the upstairs. It was nice to have them come to the house with the samples so you could see how it would look with your lighting and decor. They didn’t offer a ton of options, but that was okay for me. By coming out and seeing it in person, they can scale down the offering to those they think would work best for your needs. I have friends who used them and know that if I had asked for more options, Wade would have gone out and brought in more…so I thought this was a great way to do it.
On the day of installation, I thought they might have gotten my order mixed up (didn’t look right as I had remembered). I called Jodi and she came immediately clear across town) to confirm the order against the sample. Not only was she very responsive, this worked great as I was able to discuss with her my thoughts on what to do with the upstairs next and we were able to run some samples up there to see how it would work.
The installers were very nice and professional. They were good about working with me to get my furniture safely out of the way without damaging it or the walls. They were also very good about making sure their work vehicle wasn’t a problem by blocking any of my neighbors (I’m in a townhouse). I only had one minor irritation – I was on a conference call for work when they finished (which I had warned them about..it only lasted about 15 minutes) so my final inspection was rushed and I was distracted. As a result, I didn’t realize that their vaccuum hadn’t picked up much of anything (especially under the furniture they had already put back) and there were dirty hand-prints on some of the walls. In hind-sight, I should have asked them to wait until I finished the call, but I didn’t – so I did have to do more clean-up afterwards than I had anticipated…such as moving all the furniture around again to vaccuum under it. That said – it has been a few months and there are absolutely no loose spots and I’m thrilled with the new carpet!!
Molly Giere – Fort Collins, CO
The customer service was the best. They promised to get the floor in within 2 weeks, but the floors were back-ordered. When the flooring became available, they were able to call installers in on the weekend to get the floors in as soon as possible for us. They even gave me a discount for the inconvenience. The installers (Nick and Darren) even gave me their numbers to call if there were any problems.
Eileen Gluth – Fort Collins, CO
Tear out was very, very difficult. Jade had to come back 4 times to finish getting up old hardwood that was glued to cement. I am very impressed that they held firm on the tear out price they originally quoted despite it taking many, many more hours. Install was challenging because the carpet was patterned but the installers took the extra time to make it perfect. I knew where the seam was yet I couldn’t see the seam. Beautiful.
Kathy Egan – Greeley, Colorado
Everything was great. The exotic acacia hardwood we selected is beautiful. Edging and finishing are top notch. We had several places where we needed transition pieces and a tile floor that butted up next to the hardwood. Wade did a great job with all of the work. We are very pleased with the results !
Debra Casale – Loveland, CO
Guys contracted by Jade floor were very personable and did good detailed work. Project was supposed to take 3 days, but felt this was not enough time with what needed to be completed. Project took close to 3 weeks, but in fairness, 3 snowstorms with school closures happened in that time-frame. Even so, had it not been for the snow, the project still would have taken 5-6 days at a minimum. I was very pleased with the result and would hire them again.
Patricia Thomas – Fort Collins, Colorado
Wade came by for a consultation. He was right on time. We discussed what I was looking for and with his advise we decided to use large area rugs rather than put tack strips into a 90 year old wood floor. He said it would be less expensive for me to do it on my own than to have him do it. Always nice to see folks with integrity out there! When I have another flooring project, I’ll be calling Jade first.
David Lotierzo – Fort Collins, Colorado
The air filtration system was outstanding. Didn’t have to mask anything off and only had a small film of sawdust to clean up (equivalent to leaving your windows open on a dry and windy afternoon)
Daniel Baker – Fort Collins, Colorado
Jade Floors was AWESOME! Price was right, the team was great = polite, fun, knowledgeable – just like family. They came early and stayed late – and always cleaned up every night. Highly recommend them all. I have received so many compliments on my new flooring and asking for their information. Doesn’t get any better than this!!
Nancy Upchurch – Greeley, CO
Yep, You cant go wrong with Jade Floors!
Jodith – Fort Collins
We love our floors! Wade and his crew installed hardwood in our family room and hall and made sure it was skillfully woven in with the existing hardwood in our kitchen and entry. The result is beautiful. It is impossible to tell what was original and what is new. Wade, Jodi and every member of their crew was pleasant, helpful, knowledgeable and great at what they do.
Kitty – Fort Collins
Jade flooring came to my old home for an estimate, started and completed work within stated time frame. Jade Flooring employees communicated well, stayed at estimate, and the finished product looks great!
Jennifer Koenig – WELLINGTON, CO
Installed carpet & padding – removed and carpet & padding. Emptied room of furniture & replaced it. Did 3 rooms in one day, came to home for showing & estimates. On time & service was as advertised.
Chirs Mezzoni – Windsor, CO
We were planning to do only a couple rooms due to expected cost, but when we got the overall estimate from Wade, we were able to get all the work done we had hoped due to Jade Floors’ lower costs. Wade said their costs are lower since they have low overhead due to no showroom.
We came across Jade Floors from an internet search and then decided to try them based on reviews from Angie’s List. We are glad we did. We heard back within hours after submitting a quote request via their website. Wade came over at our convenience on a Saturday afternoon, brought out his dufflebag of hardwood samples along with carpet samples.It was so nice not to get the huge sales-pitch retailers give you. He was very helpful in recommending different hardwoods and carpets that would work well for us (kid and pet traffic) along with the look we were going for. He measured all our rooms, hallways, stairs and gave us an estimate on the spot with the materials we decided on. He also gave us a start date and time-frame for the work. Turned out to be right on.
Wade brought the hardwood over a few days before the install, to allow it to acclimate to our house. His crew did all the heavy lifting and moving of our larger pieces of furniture in each room and put it all back where we wanted it. This was a two week job. They cleaned up their work everyday, allowing us to continue our daily life.
After sticking around the first day of the job and meeting the entire crew, I felt very comfortable with them working in our home and left for work each day. The days I couldn’t get home before they finished for the day, they would have their work area cleaned up and the house locked behind them. Their entire crew was very friendly and would answer all the questions I had, even not related to the flooring. They encouraged us to be part of the process. My daily inspections included asking them to replace certain boards which they would complete the next day.
It was so nice to deal with people who I felt comfortable with, who I could easily talk with. Maybe an odd comment, but one thing I noticed (which was cool) was that the entire crew seemed to be happy. This helped with the two weeks they were in our home.
A minor issue for me since I can easily telecommute with my own job, was the crew arrived at fluctuating times each day. Overall, we are extremely happy with Jade Floors. They did a very professional job. The quality of installation and materials is excellent. Our new hardwood floors look awesome!
Mark Ringerud – Fort Collins, CO
Jade floors did a small job installing laminate flooring that had an increased degree of difficulty due to many angle cuts and the transition from tile to laminate floor.
Wade was very helpful when in came, on Sunday, to give us the quote and that’s the reason I chose him over other quotes I received. He arrived when scheduled and promptly went to work and finished the job in an amazing short period of time. His clean up was great. All we did is move our furniture after the waiting period to let the floor set up. The best thing was he charged us less than the original quote!! Plus I was able to return one box of flooring due to his efficiency.
Derek Glinsman – LOVELAND, CO
Wade and Jodi are a pleasure to work with. Wade always answers his phone and seems genuinely happy to speak with you. Wade understood that I needed to complete my project quickly and within a certain timeframe; in response, he came to the house with samples within just a couple days, on a Saturday. He listened to exactly what I wanted and made it easy for me to narrow down the choices for what would be a long-term solution. He was honest about the good quality of carpet I had in other areas of the house and recommended cleaning versus replacement (that saved me a lot of money). He immediately ordered the materials and gave me a very low price on labor for installation. The installers arrived on schedule and even though they had more work than they anticipated tearing out the old mess, they were still able to complete the work on time and very, very cleanly! I absolutely loved the new carpet. However, I had a concern about a 2 inch spot on the carpet and Wade came out immediately to take care of it. I can’t wait to remodel another room so that I can work with Wade and Jodi again.
GABRIELLE B. – BELLVUE, CO
Wade did a great job. We had been having trouble finding someone who would actually show up and be willing to do the job. I called him and he was out with an estimate the next day, and did the workthe following day. He was on time and very friendly, I have no complaints.
Rebecca G. – Fort Collins, CO
Originally was only going to do the living room/dinning room and a small portion of the family room in hardwood flooring, but Wade came over with his samples and I was able to get the flooring at an incredible savings. Wade and Mike were very nice and professional; really cared about doing a great job so much that I kept adding to the job. They made it affordable for me to be able to do so. 🙂 Once the hardwood was down, the linoleum in the bathrooms were an eyesore so I had them put tile down. The floors look GREAT!! Definitely would recommend Jade Floors to others in fact I am planning on having them back in September to tile the kitchen floor.
Caroline H. – FORT COLLINS
Thank you so much, It was a pleasure working for you and can’t wait to come back and finish your tile. By the way Mike is still jonsing for you. Ha ha. See you in September.
Owner came out to our newly purchased home and advised against replacing carpet as it was in good enough shape to last another 10 years or so. Much appreciated his honesty rather than trying to push an unneeded expense. He also advised us on installing new hardwood floors. We will definitely use them in future.
Fred C. – Fort Collins, CO
It was great meeting with you and your wife. Give me a shout when you are ready to do the hardwood. I hope you enjoy your new home.
I made an appointment to receive an estimate. Personnel showed up at appointed time and said that one of the other installers hadn’t shown up for another job and that he could only make the measurements and then contact me later. He made the measurements and I’ve never heard from him since.
Michael L. – Fort Collins, CO
Sorry Member, When I came to your house I did not realize that you wanted berber. Unfortunately we only have one berber carpet in our line of carpets that we carry and I would not have been comfortable selling you a berber carpet, I just don’t feel it is worth spending the money on a carpet that should not be installed in someones home. That is why I did not get back to you with a price. If you are set on a berber please call the home centers. They have lots of berbers to choose from. Sorry I disappointed you Member.
I purchased 670sq ft of the rustic oak and had it installed by Jade floors.
Overall I am very happy with the floors. I had the oak flooring installed in my kitchen, living room, hallway and all my closets, I put in for an estimate on their website and received a call within 15 mins to set up a appointment for the next day. Wade arrived for the appointment on time with samples. Wade spent time to help us select the wood that would be best suited for our family and this dry Colorado climate. We were quoted about 4 days for the install. The install took 5 days due to unforseen issues with removing the old subfloorimg in the kitchen. When the work was done I did an inspection and found quite a few cracked and damaged boards, and a few issues with minor damage to the existing wood work, like door ways and base boards. I called Wade and explained my concerns and he said the contractor would be back out to fix the problems. The contractor from Busy D came back promptly and fixed the damage boards. There are a couple of other small issues that are in the process of being fixed. The few small issues aside, the floors turned out beautiful and Wade has been prompt and professional about fixing them. I also appreciated the non salesman approach.
Jennifer M. – Johnstown, CO
Removed old carpet and installed pre-finished oak flooring. Replaced old vinyl in bathroom with new vinyl flooring. Replaced carpet on stairs.
Wade & his helpers, did an excellent job and would recommend Jade Floors to anyone who wants a professional job without breaking your bank account.
Paul G. – Firestone, CO
Hardwood floors over concrete and sub floor, installed carpeting.
Wade was wonderful, well priced and everything turned out better than we could have asked for.
Julie M. – Fort Collins, CO
New bathroom vanity installed, carpet entry repair.
We could not believe how beautifully and speedily both of the above were finished!
Jim & Helene S. – Fort Collins, CO
Installed carpet in one room, 12 x 12.
Completed in time, ran out our carpet and upgraded for free. Friendly and helpful.
James M. – Fort Collins, CO
Jade Floors installed carpet in our back bedroom and hall closet.
They were a home owned company. They weren’t a big company. We talked to the owners and they were the ones who brought us samples. They also walked us through and explained to us what they were doing. They were very prompt and finished when they said they would. It was a good experience overall.
Lyle B. – Loveland, CO
Jade Floors replaced most of the carpeted area on the first floor of my townhouse with hardwood flooring.
I contacted Jade Floors because of the good reports on Angie’s list and I was NOT disappointed. From the very outset they were professional in every aspect of the work. They responded quickly to my phone inquiry for a job estimate and Wade was perfectly on time for our meeting. In addition to a rapid price estimate, Wade was extremely helpful in offering suggestions about the project that I had in mind. I actually had a few different options of replacing a carpeted area and Wade offered excellent advice. Throughout the process Wade was very good about keeping me updated on the progress with at least one phone call per day. The finished product was outstanding and we are very pleased!
Robert L. – Fort Collins, CO
Jade Floors replaced and installed some new carpet.
We chose them because of price, quality and convenience. They did a good job and were very punctual.
Elaine H. – Fort Collins, CO
Jade Floors replaced the vinyl in a bathroom of a rental property that I own. They leveled the floor, pulled the toilet, laid the vinyl, replaced the toilet and put on all new trim edging.
The owner Wade is very knowledgeable and helped to recommend the product that would work for us which was very helpful. He has been in the business a long time. The installer was also experienced and friendly. Overall it was a good experience. The only downside I would caution a potential client when dealing with this company is to go on the assumption that the job will take a longer time than they estimate. Allow for plenty of extra time because they will take the time to get it just right. But when they have completed the job, it will be done well.
Timothy S. – Fort Collins, CO
I had all my carpet replaced and the tile in the kitchen replaced.
Wade one of the owners came over brought samples and gave me an estimate the next day after I called him. We set a schedule and the work was started on a Tuesday and finished on Friday just like Wade said it would. The crew moved all the furniture out of each room did the work and put the furniture back where I wanted it. The are was cleaned and they removed all the debris. One day I had to work and left the door unlocked and when I came home the work was done and every thing was cleaned up.
Jane S. – Loveland, CO
Called and received an estimate. He came out the next day, very professional and courteous. Just waiting to have work performed. Have yet to confirm final appointment.
Khristy P. – Fort Collins, CO
Tore up carpet and installed bamboo flooring on approximately 600 sq. ft and tiled a small bathroom of approx 70 sq. ft. Also used some of the carpeting removed to replace carpet on 2 flights of stairs and a landing. Provided material and labor after bringing out samples to our house to quote the job. Their quote was about $1800 under the nearest competitor and none of the competitive quotes would handle reusing the carpet that had been removed. Wade was very professional, showed up on time, and always kept us informed of progress.
Overall the job went very well, the quality of installation and materials is excellent. Wade is the owner installer and has one helper. They are very busy (they worked Sat, Sun and Mon on our installation) and the only shortcoming in the entire job was a delay caused by a stair header and two transitions not arriving until a week after the job was complete.
Rick M. – Loveland, CO